Employee & Customer Surveys
To stay competitive while ensuring that your organization moves beyond the indifference curve of your executives, employees and customers, your approach to each population must be constantly responsive, market-driven, equitable, performance-based and dynamic.
With our surveys, you and your leadership team will have the information necessary to make informed operational and human resource management decisions so that all efforts and actions are synchronized with your business goals and objectives.
We provide our clients with the most effective, quickest, and usually the least expensive methodology for validly measuring and responding to employee and/or customer satisfaction subjects.
Unlike most other consulting firms, we do not utilize a single standardized survey while misleading our clients to believe that there is value in comparing their survey data to dubious industrial, cultural or regional norms. To the contrary, all our surveys are customized for single client use so that survey results may be compared only with client desires and objectives. Nearly all our survey clients utilize our survey methodology every 12 to 24 months to comparatively determine progress and organizational health over the long term.
We perform these surveys around the world in 11 languages and our survey response rates of 65% to 93% are substantially higher than most other consulting firms. And, our proprietary survey methodology allows for fully relational analysis of survey responses according to any number of demographic classifications.
We are committed to making sure that our surveys and the results that they generate are truly useful to our clients for improving business results. And, it is fascinating to observe the direct relationship between employee/customer feedback and the financial fortunes of the enterprise.