The Customer Service Perspective™ is a customizable tool that provides an easy comparison of an individual’s perspective with your company’s perspective on customer service. It is used for placement, self-improvement, and coaching.

The Customer Service Perspective ™ measures all of the following:

• Behavioral Characteristics
  o Trust
  o Tact
  o Empathy
  o Conscientiousness
  o Conformity
  o Focus
  o Courtesy
  o Flexibility
• Proficiencies
  o Vocabulary
  o Numerical
• Job Match
• Company Service Perspective

For a sample report, Click here

To become familiar with the details of each of the other assessment systems, click on one of the following links:

Contact us or call us at 480-467-0344 and we would be pleased to provide you with further information about these or other areas where you may need assistance.