In today's highly competitive and global business environment, your company's employees and customers are equally important. Without one, the other will not exist.

Because it is not possible to manage anything that cannot be measured, we provide our clients with the most effective, quickest, and usually the least expensive methodology for validly measuring and responding to employee and/or customer satisfaction issues.

To stay competitive while ensuring that your organization moves beyond the indifference curve of your employees, your approach to employees must be constantly responsive, market-driven, equitable, performance-based and dynamic. With our surveys you and your management team will have the data and information necessary to make informed operational and human resource management decisions so that employee's efforts and actions are synchronized with your business goals and objectives.

All of our surveys are customized, beginning with the first sentence. We perform employee surveys around the world in the English, Spanish, German, Norwegian, French, Italian, Indonesian, Dutch and Japanese languages. We have been told that our survey response rates (65 to 94 percent) are higher than any other consulting firm. Our surveys are performed in written, computerized and Internet formats.

Most surveys are designed to measure opinions only. To ensure that the results of your survey are easily actionable, we take the time to design our surveys so that you receive information on causes and effects in addition to opinions.

Our surveys are designed and administered in a way that ensures valid input and data collection, while ensuring that only the data that the client company is interested in is collected. The results of our surveys are compiled and organized in such a way that employee input may be clearly understood and easily acted upon by management and employee team members.

Our approach to employee opinion surveys is different from many other providers of similar services:

• Each of our surveys is customized from the very beginning. Our clients choose their topic and question areas and we ensure that survey language is appropriate for, and matches the desired survey population and organizational culture.
• We structure and write the survey instrument in such a way that false expectations and additional challenges are not created by the survey process.
• In addition to the over 3,400 standard and statistically valid questions that we have structured for survey use, we also incorporate statistically valid questions of the client's choosing so that the survey accomplishes all client information gathering objectives.
• All questions in our surveys are grouped, and survey input analyzed, under what we call forty "macro topics" such as accountability, communication, innovation, goal setting, pay, service quality, and team development so that in addition to evaluating the responses to individual subject questions the client can evaluate how it is doing with regard to the "bigger picture."
• Questions are written and arranged within the survey along both negative and positive "biases", so that we may detect the occasional purposeful negative skewing by respondents and so that results are fully and statistically valid.
• We perform surveys in multiple languages for global use while ensuring that survey processes match cultural expectations and requirements.
• We undertake surveys in such a way that future surveys may be administered in-house, if desired, by our clients. All computer data is provided to our clients at the end of each survey project.

The results of all our surveys are presented in verbal as well as tabular and graphic form. Our survey methodology allows for fully relational analysis of survey responses according to any number of demographic classifications. In this way, we have found that the data is much more easily interpreted, while being made much more actionable on the part of senior and local management.

Leadership Strategies is committed to making sure that our surveys and the results that they generate are truly useful to our client companies. After the survey process is completed, we stay with the client for as long as necessary in order to assist with the design and implementation of remedial actions. We will do whatever is necessary, so that our clients may use the process to noticeably improve company operations along many dimensions.

Contact us or call us at 480-467-0344 and we would be pleased to provide you with further information about these or other areas where you may need assistance.