We have observed a concerning trend over the last 18 months that organizations have been overcome by “busyness.”  This “busyness” has resulted in an attitude and practice that makes it acceptable not to respond or deliver as promised because “we are just so busy!” 

With the recent months of downsizing within many organizations, individuals have been given additional responsibilities to offset others who are no longer with the organization.  Although this additional responsibility may account for some of the busyness that we are seeing, it should not be allowed to become an excuse by individuals and organizations for failing to accomplish things or be responsive.

Leaders must assess their key individuals and make decisions as to whether they have the skills, ability, attitude and work ethic to accomplish their responsibilities.  We often hear that individuals are busy, but when you attempt to contact them at 3:00 p.m., you are told that they have left for the day or you may be told that they are on a golf outing or attending a sporting event during business hours.  We are not saying that individuals should not enjoy some of the benefits that are available, but we are saying that individuals who are “straight out busy” and cannot get things done, should not be rewarded with or allowed to take part in outside activities until all other work has been completed.

Leaders who are constantly being told that their people are too busy, need to ask the following questions:

1. Do my people have the right skill set and ability to multitask?
2. Are they focused on the right things and are they delegating responsibility?
3. Is my team making the best use of their time, or are they wasting time?
4. Are people being held responsible to deliver on their commitments?

If the answer is “no” to any of the above questions, it is in the leaders and the organizations best interest to reassess the individuals who are in key positions and make peaceful decisions as to whether there is are missing skills, if it is a training issue or if the problem is attitude or motivation related.  Once this is assessed, corrective action must be taken immediately.